Law Enforcement Specialties >> Communications Center >> LAZY COWORKERS
LAZY COWORKERS
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Posted 4 months ago We do both calltaking and radio dispatching at our center, we have several dispatchers that will not answer a phoone (911 or regular line) for anything, i have tried being nice, have been ugly and still doesnt seem to work, HELP does anyone have any suggestions |
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| Posted 4 months ago make a REALLY loud noise like (BBBBRRRRING BRRRRRRRRING) *patented by Amy McDill* when it rings non-stop and no one but you is answering it gets their attention... or when you've got something really good going on (at your station) and an admin line rings more than 2-3 times pick another line up and say "oh Hey Sheriff ~ (really loud so that EVERYONE hears you) and apologize profusely for the phone not being answered and be sure and tell him (again LOUDLY) that no one else is doing anything, you don't know what the problem is. And if all this fails and you're too busy to answer it, just let it ring. What else can you do?
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| Posted 4 months ago I KNEW I COULD COUNT ON A GOOD COMMENT FROM YOU...YALLS SHIFT HAVE THAT PROBLEM TOO |
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| Posted 4 months ago LMAO ... did you doubt it for one second? Its not a problem its the people :P
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| Posted 4 months ago Policies and progressive discipline. If they don't do their job then they lose it. Unless the agency is union, then those people who don't do anything will be protected. |
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| Posted 4 months ago Ben, You should come to my office. I have a sign that says: "The beatings will continue until morale improves."
I can copy it for you... Illigitimus non carborundum. |
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| Posted 4 months ago I'm in the same boat in my dispatch center. We have one person who feels like when a second shift comes in to help cover the busy times, he can just kick back with his feet up on the desk and not have to work for the rest of his shift. Multiple complaints from 4 other dispatchers have went to the supervisor and Lt. for over a year now. So far they have "talked" to him. Meanwhile it has made for a hostile work envoronment after you spend so many hours with him and his attitude.
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| Posted 4 months ago wapiti says ...
Dumb people are scary, and dumb people that think they are smarter than everyone else are even scarier!!-Me
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| Posted 4 months ago He's not. He's just been here a while and thinks he can get away with it. So far it's working for him. Admin only sees what they wana see. The chairs are full, so everyone just get along. haha! |
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| Posted 4 months ago I used to work with a guy that would do as little possible and it showed in his work. His work was sub-standard and often required alot of follow up by the dispatcher. he recently left for another agency, hopefully they will see this bad attitude and sub-standard work and promptly can his sorry butt. we also have another person that works another shift that refuses to talk to or assist anone that is not in her "inner circle". If you are not in that circle you can pretty much bend over and kiss the shift good bye. You don't have to like everyone on the shift, but for the love of god help your co-workers out if they are backed up on incident numbers or is getting their butt handed to them... make a few phone calls for tows or pull a few incident numbers... just to help them out. Because Karma is a b***** |
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| Posted 4 months ago We do radio, phones and our own teletype. Supervisor's monitor us on answering phones if someone is slacking they have a nice chat at first and then discipline will set in. They do understand some of our channels are busier then others but for the most part are comm center is good about picking up the phone. I love picking up a phone call and then my troopers will all go on traffic stops "You know where you are, and God knows where you are... but if your dispatcher doesn't know where you are, you and God had better be on good terms."
Polk County Sheriff Graddy Judd When asked why law enforcement officers shot an LEO murder suspect a certain number of times. His reply, "Because they ran out of bullets!!" This was his reply after |
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| Posted 4 months ago wapiti says ...
EXACTLY! Same thing here too!!!!!!!!!!! |
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| Posted 4 months ago I think in any line of work,unfortunately there will always be a few that, lets say their efforts are not inspirational so to say, lol.Our supervisors are able to use a program that tells them just how many calls you take, they also monitor each person as to if they are on ready status to take a call. They also can kick someone off the "not ready " status, and force then into "ready" status. I am fortunate, and from reading some of all of your comments, I realize I am very fortunate that we don't have that problem at this time. I hope and pray it stays that way, for I really feel for all of you that are doing the extra work loads. For all of you that are experiencing this problem.........where do the superivors stand in all this? or dare I ask, are they part of the problem? It has to be annoying to say the least. |
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| Posted 4 months ago This is terrible, ALL OF YOU DISPATCHERS work your butts off and to have one or two useless pieces of flesh around is really sinful. It appears that you have done all the right things and that the supervisors are sitting on their hands. If you have a can of mace and you know their car spray some in the ventilation ports that will get their attention.....lol I wish you the best of luck in this matter thanks you all do a great job. " IF YOU HEAR THE SHOT IT MEANS I MISSED, I'M THE RANGE OFFICER I DON'T MISS"
McCAIN / PALIN USA'S ONLY HOPE NOW DASHED GOD BLESS US ALL |
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| Posted 4 months ago From what I have seen, in my RARE visits to communications, the lazy ones are usually the size of a small horse. Just remind them that the ringing phone could be a nice officer/deputy inquiring if the shift would like hot donuts. Oh and again thanks for all that y'all do! I would not have your job. My day begins when yours ends. |
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| Posted 4 months ago I trully love what I do, but if I had to deal with what a lot of you are dealing with............GRRRRR............that would drive me crazy!!! IN reading some of the comments......It sure sounds like the supervisors are NOT acting like supervisors, it appears that they are the problem. Now what the answer is to that, I really do not know. My heart goes out to you all! |
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| Posted 3 months ago I hate lazy co workers! I think it all falls back on the supervisor.. I've been ugly, sed som rude stuff and it still doesnt solve the problem ...sigh Live, Love, and Laugh often |
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| Posted 3 months ago angelwings says ...
what program is this you speak of? I NEED this...lol. I have a dispatcher who does this as well, and its hard to deal with. It would be great to have proof that certain dispatchers take all the calls.... |
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| Posted 3 months ago Our supervisor does the same thing in pulling numbers for statistical purposes for the City Manager. It actually gives information such as how many calls each operator has taken, it counts (in seconds) how long it takes each of us to answer admin lines and 911 calls and tracks response times as well. She, and Admin, are able to see who's doing what and who isn't and ask why and it's taken care of right away. Luckily we don't have any lazy dispatchers but I've worked with someone at several jobs throughout my time who were SO lazy you wondered why they wasted water and clean clothes to come to work at all!! I guess just to collect the paycheck, huh??? Personally, I would say something directly to them but I know not everyone is able to do that for whatever reason, and that's cool so I'd say go to your supervisor then up the chain but if admin sees only what they want, wow, that's a serious problem all the way around... been there done that too and it sucks as well. Hopefully they'll screw themselves ~ GOOD LUCK!! September 11, 2001... I will always remember |
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| Posted 3 months ago As a Supervisor I'm required to listen to several hours of radio and telephone traffic for every TC I'm responsible for, for evaluation purposes. If they don't pull their weight, as I said earlier, progressive discipline. They don't get a choice in not doing their job. |
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| Posted 3 months ago
There is lazy people in all aspects of public safty one day someone is going to get hurt because of the lazy people. If the supervisors or adminrastration don’t handle it then it will be their fault
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| Posted 3 months ago alhiser says ...
I will ask them what it is called, and what kind of system is required for it to be used. The name of it I have heard them say many times, but I just can not think of it right at the moment..I can tell you we use a VESTA phone system, maybe another person here has the same thing, and knows the name of this other program. When my shift heads back to work, I will ask. |
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| Posted about 1 month ago I was pretty much blessed the whole time I was on shifts with good partners, thsi really never was an issue for me; and it certainly isn't now. Beacuse if I am working the console, it already a bad day (this has been a whole year of bad days but there is light at the end of the tunnel). Now when I am working with someone they usually fall all over themselves to get to the phone before I can (good to keep the boss happy) but any of them will tell you its hard to do (beat me to it). I've actully had people complain on me because I DONT LET THEM DO ENOUGH!?!?!?!?! I have had to force myself to let it ring and let them beat me to it. I'll put my crew up against anyone, anywhere, anytime. After reading many posts on different threads in here, and knowing a lot of TC's from other agencies, we are allowed a LOT more lattitude than most people here, alot of decisons are made right in communications, and all the TC's we have seem to thrive on that. |
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| Posted 27 days ago Wow that sounds like the dispatch center I use to work for. It seemed to be a bigger problem for the day shift when we wouldn't even get that many calls. I think some people had a quota and once they reached that quote everyone else could do their work. Unfortunately the supervisor's hands were tied since we were in a union and it was hard enough to keep people there. Somehow the supervisors managed to turn a deaf ear to the constant ringing when 3-4 dispatchers were just watching tv. |
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| Posted 22 days ago The biggest thing I have noticed in our center is not really lazy, its more we have trainees. I just came off the program and the trainees seem to be treated like "dog poop" you didnt mean to step on. The other, more seasoned, people in the room expect them to do it all. We go thru phases, call taking, ncic, fire dispatch, the police dispatch. Don't get me worng. I love my job. But after 20 weeks of a training program and not having a name other than "trainee" it gets kind of crappy ... Just a thought.... |
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| Posted 17 days ago DISP24 says ...
Our center just came up with a brilliant plan to tackle that problem... we have purchased a new phone system that RANDOMIZES 911 calls... it rings at your own individual station and YOU have to answer it. You can't put it on hold and expect someone else to take it for you... It rings for you, you answer it, you deal with it.. Period! Not so convenient when you're getting your butt handed to you on a primary channel, but great for those "call takers" who are employed to do nothing BUT answer phones that still JUST SIT THERE and watch them ring... |
